Privacy Policy

1. Who This Policy Applies To

This Privacy Policy describes how personal data is collected, received, used, stored, disclosed, retained, and deleted in connection with the 42messages.com platform and related services.

It applies to platform administrators, operators, end users, website visitors, and individuals whose data is transmitted to 42messages.com through customer-configured channels and integrations.

2. Data We Process

Depending on configuration and usage, processed data may include message content, attachments, user identifiers, display names, profile metadata, contact details, communication timestamps, language preferences, delivery status, and operational event logs.

When integrations are enabled, this includes data received from Facebook Messenger, Instagram, WhatsApp, LINE, web chat sessions, and customer-defined custom integration endpoints.

We may also process security and diagnostics metadata such as IP-related indicators, user agent details, device/browser information, and system telemetry required for abuse prevention, quality, and reliability.

3. Sources of Personal Data

Personal data may be collected directly from you, from workspace administrators, from channel users who communicate with your business, from third-party platforms, and from automated system events created while using the service.

Where permitted, data may be enriched by customer-provided metadata and operational integrations that support customer service workflows, routing, and reporting.

4. Purposes of Processing

42messages.com processes data to provide and maintain messaging services, authenticate users, sync channel traffic, route conversations, generate analytics, support translation features, monitor abuse and security risks, and comply with legal obligations.

Processing may also be performed to investigate incidents, enforce terms, maintain service integrity, and improve reliability and safety of core platform operations.

5. Legal Bases and Permissions

Where required, processing is based on one or more legal grounds such as contractual necessity, legitimate interests, compliance with legal obligations, and consent or permissions obtained by customers for their communications programs.

Customers are responsible for ensuring they have lawful authority to collect and process data through their selected channels and for publishing any end-user notices required by applicable law.

6. Meta, LINE, and Custom Integration Data

For Meta services (Facebook Messenger, Instagram, and WhatsApp), LINE, and customer-managed custom integrations, 42messages.com processes data as necessary to receive, display, route, store, and respond to messages under configured permissions and business instructions.

42messages.com does not sell personal data. Channel-origin data is used for service delivery, support, security, and lawful operations and is subject to applicable platform terms and restrictions.

7. Data Sharing and Recipients

Data may be shared with trusted subprocessors and service providers that help operate infrastructure, storage, monitoring, support, and communications services.

Data may also be disclosed where required by law, legal process, regulatory request, or to protect rights, safety, and platform security.

8. Retention Periods

Data is retained for as long as necessary to deliver services, satisfy contractual commitments, resolve disputes, enforce agreements, and meet legal, tax, accounting, and security obligations.

When data is no longer required, 42messages.com deletes or anonymizes it in accordance with internal retention controls and applicable law.

9. Security Measures

42messages.com applies technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, and unauthorized access.

Controls may include authentication and authorization mechanisms, secure transport protections, system monitoring, least-privilege practices, and incident response procedures.

10. International Transfers

Because 42messages.com may use distributed infrastructure and global service providers, personal data may be processed in jurisdictions other than your own.

Where required, appropriate safeguards are applied to support lawful cross-border transfers and protect data subject rights.

11. Your Rights and Choices

Depending on applicable law, data subjects may have rights to request access, rectification, deletion, restriction, objection, portability, and complaint handling in relation to personal data processing.

Requests are handled subject to identity verification, legal exemptions, and platform-specific constraints.

12. Data Deletion Requests

To request deletion of personal data processed by 42messages.com, send a request to [email protected] and provide sufficient information to identify the relevant account, including account name, business ID, channel, and message context.

Deletion requests are reviewed and executed in accordance with applicable law, contractual commitments, retention obligations, and customer account controls.

13. Policy Changes

42messages.com may update this Privacy Policy when legal, technical, product, or operational circumstances change.

Any revisions become effective on publication unless otherwise stated in the updated policy text.

14. Contact

For privacy questions or rights requests, contact [email protected].