Refund Policy

1. General Rule

Except where otherwise required by applicable mandatory law or an executed written agreement states otherwise, all fees paid for 42messages.com subscriptions, usage, and related services are non-refundable.

By purchasing or renewing services, you acknowledge this refund framework and agree that access to service functionality constitutes delivered value for billing purposes.

2. Eligibility for Review

Refund requests may be considered in limited circumstances, including verified duplicate billing, demonstrable payment processing errors, or clear non-delivery of contracted service attributable solely to 42messages.com.

Eligibility assessment is based on account records, payment logs, service telemetry, and written evidence provided by the requestor.

3. Non-Refundable Items

Charges related to third-party products, channel usage, pass-through costs, telecom fees, gateway expenses, or platform partner billing (including Facebook, Instagram, WhatsApp, LINE, and custom providers) are not refundable by 42messages.com unless recovered from the applicable third party.

Professional services, implementation support, custom engineering, and one-time setup fees are also non-refundable unless explicitly stated otherwise in a written agreement.

4. Request Process

To request a refund review, contact [email protected] and include account identifiers, invoice references, payment method details, payment date, and a factual explanation with supporting evidence.

Refund requests may be denied where submitted without sufficient information to verify transaction identity and claim validity.

5. Review Timeline

42messages.com aims to review eligible requests within a commercially reasonable timeframe and provide a written decision, including approved amount, rationale, and expected processing method where applicable.

Actual processing time may vary by payment provider, banking network, and jurisdictional requirements.

6. Chargebacks and Payment Disputes

If you believe a charge is unauthorized, you should contact 42messages.com before initiating external chargeback procedures so the issue can be investigated and potentially resolved directly.

Improper or bad-faith chargeback activity may result in account restrictions consistent with applicable law and contract rights.

7. Policy Updates

This Refund Policy may be updated to reflect legal, billing, provider, and operational changes. Updated versions take effect as of the published "Last updated" date unless another effective date is expressly stated.